Your service partner around the clock
Even after your system has been installed and is operational, our experts continue to support you with their experience. This includes a comprehensive service portfolio with the right solution for every need.
Preventive inspection and maintenance to keep everything running smoothly
We are there for you when you need our support
Worldwide spare parts service
SSI SCHAEFER organizes and carries out permanent and sustainable system servicing at a fixed price and with complete responsibility for the personnel.
Complete documentation of your SSI SCHAEFER system
Computerized Maintenance Management System (CMMS) for paperless documentation of all activities, working time and material consumption statistics
Web shop for spare parts and wearing parts
Available around the clock.
Mobile real-time video communication system enabling live voice and video communication between the technicians and the office support staff.
Training workshops for your employee carried out either on-site or at our in-house testing facility.
Service and support Availability around the clock (24/7)
One central service number, central call logging (multi language), call routing to country-specific service organizations, worldwide call handling via central service tools, call monitoring and customer feedback, call reporting
Worldwide escalation structures
Guaranteed reaction times
Spare parts service
CMMS service portal
Retrofitting and system optimization
SSI Resident Maintenance®
Training and certification