System monitoring

System monitoring encompasses all measures necessary to ensure that the warehouse computing systems remain operational over the long term:

  • System monitoring is provided by a qualified technician using a monitoring tool for remote maintenance

  • Service encompasses all measures necessary to ensure that the warehouse computing system remains operational over the long term

  • Escalation of identified problems to the responsible departments

  • Specific monitoring of system-relevant parameters:

    • IT hardware

    • Operating system

    • Application

  • Manual assessment at regular intervals enables the identification and elimination of deficiencies

  • Identification of potential faults through long-term observation

  • Rapid reaction to system error messages

  • Solution proposals and performance data are documented and provided in a monthly report

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