Service and support Availability around the clock (24/7)
On-call technicians
One central service number, central call logging (multi language), call routing to country-specific service organizations, worldwide call handling via central service tools, call monitoring and customer feedback, call reporting
Worldwide escalation structures
Guaranteed reaction times
System monitoring
Inspection
Preventive maintenance
Safety inspection
Spare parts service
Fault rectification
CMMS service portal
Retrofitting and system optimization
SSI Resident Maintenance®
Training and certification
