Our services at a glance

  • Service and support Availability around the clock (24/7)

  • On-call technicians

  • One central service number, central call logging (multi language), call routing to country-specific service organizations, worldwide call handling via central service tools, call monitoring and customer feedback, call reporting

  • Worldwide escalation structures

  • Guaranteed reaction times

  • System monitoring

  • Inspection

  • Preventive maintenance

  • Safety inspection

  • Spare parts service

  • Fault rectification

  • CMMS service portal

  • Retrofitting and system optimization

  • SSI Resident Maintenance®

  • Training and certification