From e-commerce to automation of standardized processes to digitalization of customer service, with this online version of Update 35, SSI SCHAEFER covers the main drivers of today’s logistics industry. Here we introduce suitable solutions on how to make e-commerce distribution more efficient, i.e. with the SSI Carrier pouch sorting system. It’s about explaining how to easily integrate AGVs to automate existing manual processes in theory and in practice for C+C Krug. Besides we deal with the sustainable benefits of digital customer services for future success and maximum system availability.