Field Service Engineer – VIC Field Service

SSI SCHAEFER Australia 2024-06-20

Location(s): AU Melbourne

Target Group: Trades

Task Area: Customer Service

As part of our Victorian Field Service Team you will be providing technical support to customers Automated systems. Perform VIC Field Service Team day to day functions including reporting, parts organization & basic administrative functions .Completion of and support in all facets of preventative, corrective and breakdown maintenance across FS VIC client sites. Coverage of on-call roster as required.
This role reports to the Service Manager – Southern Region.

  • Your role:
    • Ensure a high rate of productivity and utilisation is delivered in day-to-day FS VIC tasks
    • Liaise with customer representatives to organise servicing requirements
    • Manage and close out tickets in Salesforce ITS system, ensuring process aligned with SSI SCHAEFER standards
    • Assist SSI SCHAEFER Procurement department with identification of required spares as required
    • Provide expert technical product support during breakdowns, shutdowns and all preventative and corrective maintenance activities
    • Log all work completed in CMMS app/portal in timely manner. Update Salesforce case tickets with relevant and thorough information and details
    • Ensure maintenance and repairs are carried out to meet OEM standards and specifications.
    • Liaise with SSI SCHAEFER international helpdesk to provide remote support to resolve technical issues
    • Liaise with FS VIC Team Leader to resolve design issues, and prepare product improvement recommendations
    • Proactively work with the customers operations teams to maintain a harmonious and productive work environment
    • Assist with project works and installations as required
    • Be available as required under rotating on-call roster to cover callout to VIC based sites
    • Perform routine and scheduled servicing tasks on interstate sites
    • Perform mechanical tasks as required in line with OEM maintenance
    • Work with a high level of autonomy and provide a level of flexibility to assist CSS team to cover labour shortfalls as required
    • Actively promote a safe work culture at all times.
    • Participate in regular team meetings with CSS Management and FS VIC team to identify any inefficiencies, discuss WHSE topics and monitor continuous improvement processes


  • Your skills:
    • Electrical Licence or Mechanical Fitter with Disconnect/Reconnect & strong electrical experience
    • Pneumatics and Hydraulics Post Trade Certificate an advantage.
    • PLC and VSD fault finding / programming experience
    • Experience with Computerised Maintenance software
    • Advanced knowledge of automated warehouse machinery
    • Ability to work under pressure and follow procedures
    • Ability to interpret technical drawings and manuals
    • Have strong organisation skills be happy working on your own as well as part of a team environment.
    • Advanced level of experience in fault finding/diagnosis on mechatronics
    • Advanced level of experience in barcode scanning applications eg. SOPAS etc. an advantage
    • Advanced customer focus skills
    • Understanding of AS3000 Wiring standards
    • 5 years in the automation industry

Send your application to: info.au@ssi-schaefer.com

Contact Person

Lesley Ogbourne Marketing Manager Phone No.: +61 2 8799 3600 Mail: info.au@ssi-schaefer.com

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