SSI SCHAEFER Maintenance Philosophy (SMP) is an enhanced methodology for SSI SCHAEFER Resident Maintenance, ensuring that we provide “More than just a Service“ to our customers.
SMP core elements:
SSI Resident Maintenance® team
Engineering and maintenance best practice processes
Integrated service tools and systems
Support all of the system (business) requirements
Exceedance of legal requirements in regards to health and safety
Provision of planned, preventive and predictive maintenance to our customer systems
SSI SCHAEFER is your specialist and becomes your trusted partner, which enables you to concentrate on your core business.
Our team leads you through the process of maintaining your system throughout its life cycle.
Our services are efficient and cost-effective because we provide them from one source.
Our proactive approach to support helps you improve the service provided to your customers, which maximises the Return on Investment (ROI).
We are able to provide agreed performance levels where required.
We use a no surprises approach to reduce risks and outgoings and limit unexpected need for technical resources.
To ensure that our philosophy provides “More than just a Service” to each customer, we follow a process in three steps:
Phase 1 - Service Design: Services are tailored to individual business requirements together with you.
Phase 2 - Service Transition: Highly qualified SSI SCHAEFER employees prepare everything for the operation to go live.
Phase 3 - Service Operation: Day-to-day practice of SMP and everything it stands for; We help you to run your systems as efficiently as possible.