Customer Service & Support

Customer service and support the way you want it

At SSI SCHAEFER, we understand that the availability of your systems and rapid reactions when service is required are critical when operating a complex logistics system. To help ensure that our customers operations are as efficient as possible, we offer a broad variety of support services. These range from support for mechatronic and software components, modernization and also a full range of  preventive maintenance for fully automated logistics systems.

In order to meet the market’s rising needs, SSI SCHAEFER has combined this expertise into one single corporate division: Customer Service & Support (CSS). This division provides integrated services, which are tailored to the customers’ needs. Every aspect of technical support, technician availability, system monitoring, inspection, maintenance, on-site service, spare parts service, consulting and training and technician availability is covered.

Modernization for enhanced performance

The warehouse is the heart of modern logistics structures. However, the technology utilized in the warehouses becomes obsolete after 7 to 15 years. This can result in higher operating and process costs, a lack of flexibility, and declining competitiveness. That is why there is rising demand for warehousing modernization in the market.

Retrofitting projects are a rapid and cost-effective means of upgrading your logistics to a cutting-edge solution while remaining operational. In comparison to purchasing a new system, retrofitting is a more cost-effective way or enhancing productivity. Modernizing automated warehouses creates potential improvements of up to 30%.


Your service partner around the clock

Even after your system has been installed and is operational, our experienced specialists will continue to support you. This team have the resource to provide you with a comprehensive service portfolio with the right solution for every need.

Preventive inspection and maintenance to keep everything running smoothly

  • System monitoring

  • Inspection

  • Preventive maintenance

  • Safety inspection

We are there for you when you need our support

  • 24-hour hotline

  • Remote diagnostics

  • On-call technicians

  • On-site service

  • Worldwide spare parts service

[---Image_alt---] Customer Service & Support CSS [DAM:IMAGE:EN:1774]

SSI SCHAEFER organizes and carries out permanent and sustainable system servicing at a fixed price and with complete responsibility for the personnel.

[---Image_alt---] Customer Service & Support CSS [DAM:IMAGE:EN:1780]
  • Complete documentation of your SSI SCHAEFER system

  • Computerized Maintenance Management System (CMMS) for paperless documentation of all activities, working time and material consumption statistics

  • Web shop for spare parts and wearing parts

  • Available around the clock

[---Image_alt---] Customer Service & Support CSS [DAM:IMAGE:EN:1781]

Mobile real-time video communication systems enable live voice and video communication between the technicians and the office support staff.

[---Image_alt---] Training and certification CSS [DAM:IMAGE:EN:2210]

We also provide training workshops for your employees, which can be carried out either on-site or at our in-house testing facility.

[---Image_alt---] Retrofit [DAM:IMAGE:EN:1732]
  • Service and support vailability around the clock (24/7)

  • On-call technicians

  • One central service number, central call logging (multi language), call routing to country-specific service organizations, worldwide call handling via central service tools, call monitoring and customer feedback, call reporting

  • Worldwide escalation structures

  • Guaranteed reaction times

  • System monitoring

  • Inspection

  • Preventive maintenance

  • Safety inspection

  • Spare parts service

  • Fault rectification

  • CMMS service portal

  • Retrofitting and system optimization

  • SSI Resident Maintenance®

  • Training and certification


Brochure Customer Service and Support

Customer oriented service - optimum system utilisation

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[---Image_alt---] Customer Service & Support CSS [DAM:IMAGE:EN:1783]

Technical Support

Customer Service & Support by SSI SCHAEFER

Preventive maintenance

[---Image_alt---] Training and certification CSS [DAM:IMAGE:EN:2210]

Training and certification

[---Image_alt---] Spare parts service CSS [DAM:IMAGE:EN:2209]

Spare parts service

[---Image_alt---] Customer Service & Support CSS [DAM:IMAGE:EN:1774]

SSI Resident Maintenance

Customer Service & Support by SSI SCHAEFER


[---Image_alt---] Case Study Stockmann: Mezzanine [DAM:IMAGE:EN:816]

Rack Safety Inspection

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