RM IT Application Support Technician H&M (WEB7199)
SSI SCHAEFER United Kingdom 2025-09-30Location(s): Milton Keynes, Northern Europe / UK
Target Group: Full-time
The SSI SCHAEFER Group has 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customised intralogistics solutions.
The RM IT Technician provides technical support for automated material handling software systems and equipment in warehouses and distribution centres using an array of technical tools to perform complex troubleshooting and problem solving.
• Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS).
• Identifies issues that are mechanical or logical in nature and escalates to the appropriate team for resolution.
• Monitors and troubleshoots server availability and updates Software as needed.
• Designs test scenarios to identify system issues.
• Trains internal and external customers to increase system knowledge, resolve issues and prevent issues from recurring.
• Creates documentation and training materials for system users and system service & maintenance.
• Designs, generates, and maintains reports detailing the daily operations of the systems
• Analyses system daily operation reports to track and identify opportunities for continued improvement.
• Updates help-desk ticketing system to track, monitor, and resolve issues.
• Writes and updates knowledgebase articles.
• Effectively communicates with customers in high-impact scenarios.
• BSc or HND/HNC in Computer Science, IT engineering or equivalent combination of education and experience in similar work
• Experience with Java or other object-oriented programming languages
• Experience with SQL databases (Oracle, My SQL, SQL Server)
Full time role: 42 hours per week
Working Hours: Rotating shift pattern - Days and Nights
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