Modes of Employment: Full-time
The SSI SCHAEFER Group is the world's leading solution provider of modular warehouse and logistics systems. The company employs around 10,500 people in around 70 operating companies worldwide and at seven production sites.
Providing contact and 1st line support for the SSI UK Technical Support Desk.
Proactive ownership of customer incidents, utilising the help-desk ticketing system to track, monitor, and resolve issues.
Identify issues that are mechanical or logical in nature and escalate to the appropriate team for resolution.
Assisting 2nd line teams investigate issues.
Providing proactive support to our customers using available SSI systems and information. Analyse system reports to track and identify opportunities for continued improvement. Writes and updates knowledgebase articles. Effectively communicates with customers in high-impact scenarios.
Analyse system reports to track and identify opportunities for continued improvement.
Writes and updates knowledgebase articles.
Effectively communicates with customers in high-impact scenarios.
Customer visits may also be required if the issue is not able to be resolved remotely.
Participates in customer and internal meetings.
Works as part of international team to ensure maximum system uptime and performance.
We have Systems and Procedures in place that cover how as a business, we deal with the
Salary: Competitive, depending on experience.
Full time role: 37.5 hours per week
Working Hours: 8.30am to 4.45pm Monday and Thursday and 8.30am to 3.30pm Friday
Working Location: Pury Hill
Holiday: 25 days p.a plus bank holidays
Company contributory pension
BSc or HND/HNC in Computer Science, IT engineering or equivalent combination of education and experience in similar work.
Java development/support (Essential).
SQL knowledge (Essential)
Experience of Linux and associated tools & utilities (Major advantage but not essential).
Basic understanding of XML.
Have knowledge of the following PL/SQL, MySQL, Oracle, Bash.
Computer literate, with experience of standard office products.
Excellent troubleshooting skills.
Worked in a commercial support environment (Warehousing knowledge an advantage).
Highly proficient verbal and written communication skills.
Highly Credible / High impact – Able to demonstrate their ability to work on their own initiative and without supervision in some cases.