SSI Augmented Support

SSI Augmented Support is the first multi-functional, mobile, real-time video communication system that provides everything necessary for efficient maintenance and repair work. The system is highly flexible and user-friendly, and as a result, it improves the working processes in many areas while also saving on time and costs.

An on-site technician activates the SSI Augmented Support, which then establishes a connection to SSI Schaefer Technical Support. Activities are transferred in real time, enabling the support staff to immediately begin assessing the problem and determining the situation. This eliminates any communication misunderstandings and allows the fault to be rectified rapidly with voice and video support.

Due to its innovative design, the headset can also be used with a safety helmet and the central unit (PDA) features an integrated touchscreen that can be operated whilst wearing gloves. The unit itself can also be clipped onto a belt or worn on a strap.

As a result, it does not impede movement and leaves both hands free to operate the machine. The PDA’s operating menu has a simple and intuitive design, which, along with all other features of the system, is designed to ensure rapid and effective rectification of faults.

The focus lies on eliminating any delays and rapidly putting the system back into operation while avoiding time-consuming and costly travel.

  • Intuitive, audio visual communication between your on-site service technician and the SSI SCHÄFER support employee

  • The video function on the headset provides the support employee with a real-time view of the on-site situation

  • Screen information can be exchanged via the device’s sharing function

  • Cost reductions through faster troubleshooting

  • Reduced system downtimes

  • Support by experts and trained personnel