System monitoring encompasses all measures necessary to ensure that the warehouse computing systems remain constantly operational:
System monitoring is provided by a qualified technician using a monitoring tool for remote maintenance
Service encompasses all measures necessary to ensure that the warehouse computing system remain constantly operational
Escalation of identified problems to the responsible departments
Specific monitoring of system-relevant parameters:IT hardware
Operating system
Application
Manual assessment at regular intervals enables the identification and elimination of deficiencies
Identification of potential faults through long-term observation
Rapid reaction to system error messages
Solution proposals and performance data are documented and provided in a monthly report
