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SSI SCHAEFER Maintenance Philosophy

SSI SCHAEFER Maintenance Philosophy (SMP) is an enhanced methodology for SSI SCHAEFER Resident Maintenance, ensuring that we provide “More than just a Service“ to our customers.

SMP core elements:

  • SSI Resident Maintenance® team

  • Engineering and maintenance best practice processes

  • Integrated service tools and systems

SMP objectives:

  • Support all of the system (business) requirements

  • Exceedance of legal requirements in regards to health and safety

  • Provision of planned, preventive and predictive maintenance to our customer systems

SMP benefits:

  • SSI SCHAEFER is your specialist and becomes your trusted partner, which enables you to concentrate on your core business.

  • Our team leads you through the process of maintaining your system throughout its life cycle.

  • Our services are efficient and cost-effective because we provide them from one source.

  • Our proactive approach to support helps you improve the service provided to your customers, which maximizes the Return on Investment (ROI).

  • We are able to provide agreed performance levels where required.

  • We use a no surprises approach to reduce risks and outgoings and limit unexpected need for technical resources.

SMP process:

To ensure that our philosophy provides “More than just a Service” to each customer, we follow a process in three steps:

  • Phase 1 - Service Design: Services are tailored to individual business requirements together with you.

  • Phase 2 - Service Transition: Highly qualified SSI SCHAEFER employees prepare everything for the operation to go live.

  • Phase 3 - Service Operation: Day-to-day practice of SMP and everything it stands for; We help you to run your systems as efficiently as possible.