Service Account Manager
SSI SCHAEFER Norway 2026-02-17Technical curiosity. Long-term partnerships. Real responsibility.
At SSI SCHÄFER, we design and deliver intelligent intralogistics solutions for some of the world’s most demanding operations. In Norway, we operate several automated sites across the country – complex, high-performing environments where service quality and technical understanding truly matter.
We are now establishing a new role as Service Account Manager in Norway responsible for the Norweigan and Icelandic installed base. This is not a replacement. It is an investment. An opportunity to strengthen our Customer Services presence locally and to build long-term, value-driven service partnerships with our customers.
Location: Oslo, Norway.
Applications to: jobb@ssi-schaefer.com.
Be the primary contact for selected service customers
Develop and present technical service concepts and improvement proposals
Lead commercial discussions and negotiations regarding SLAs and service agreements
Maintenance of data in global sales tools
Identify optimization and lifecycle opportunities within existing installations
Manage escalations with calm structure and ownership
Support lifecycle planning and obsolescence management
Contribute to budgeting and forecasting
Ensure structured documentation and follow-up in our global systems
You most likely have an engineering and/or business background. You are genuinely interested in understanding how complex systems work – and how they can work even better. Preferable background is some years of experience working with complex technical solutions (automation, logistics or industrial environments preferred). To be successful in this position you understand commercial agreements and contractual discussions easily. Fluency in Norwegian and English is mandatory.
You are comfortable in structured environments but also see the bigger picture. You ask the extra question. You want to understand the “why” behind the numbers.
As a person, you are curious, analytically strong, process-oriented, structured and proactive and solution-driven. Besides that you are a service minded and positive person that are confident in dialogue with customers. You take ownership naturally. You build trust over time. You prefer long-term partnerships over short-term wins.
Be Part of Something Bigger!
At SSI SCHÄFER, we don’t just develop logistics solutions – we shape the future of intralogistics. If you’re ready to take on a role that offers both challenge and opportunity, we want to hear from you!
Apply today and become a key player in the future of logistics! Applications to: jobb@ssi-schaefer.com. We go through applications as they come so please don’t wait to submit your application!