Online retail is booming and has gained even more momentum due to the pandemic and it will permanently change purchasing behavior. As such, retailers face the task of adapting their intralogistics to the growing volume of orders in the e-commerce sector while dealing with the need to strengthen their responsiveness in fragile, highly competitive markets at the same time.
This development has also been helped by those people who, before the pandemic, relied exclusively on brick-and-mortar retail and have now learned to appreciate the benefits of online shopping.
Consequently, expectations are high with regard to the constant availability of the products in demand, which customers expect to be delivered at their doorstep or made available for pickup within the shortest possible time.
