Close to Every Customer: Kenn's Journey Across Malaysia
From Kuala Lumpur to Sibu, SSI SCHAEFER reaches every corner of Malaysia with one goal: delivering intralogistics success for every customer.
Business Development Manager Kenn Tung works from the Kuala Lumpur office, covering Logistics Solutions sales for East Malaysia, the Southern Region and Shah Alam.
Kenn began his SSI SCHAEFER journey three decades ago as a Design Engineer. Early on, he noticed that costing was done manually and built a tool for the sales team. He rose through the ranks to become Design & Engineering Manager within three years. His interest in sales grew, and he moved into the sales function, taking on the East Malaysia market.
Today, Kenn travels to East Malaysia once a month, bridging customers and partners. He brings the solution, SSI SCHAEFER's track record, and the relationships that tie it all together.
He says, “Being based in Kuala Lumpur doesn't mean being far from the customer. Working closely with our partners in East Malaysia means customers feel supported every day, and my frequent visits keep those relationships strong.”
His most memorable project came early. The Malaysia LNG facility in Sarawak was his first. He was involved throughout the sales process, showing the end user the value of the solution, and the customer placed the order the same day it was presented.
"That project gave me the confidence to aim higher. It opened the door to a career where I could help companies approach their warehouse operations differently," he says.
Over the years, Kenn has mastered the tricks of the trade and learnt what it takes to win in a competitive market.
Winning takes strategy. We have to showcase our work, safeguard our reputation, and put what we can deliver front and center.
Getting in front of the key decision-maker helps seal the deal.
For Kenn, what sets SSI SCHAEFER apart is the brand itself. "It's more than just storage solutions. It's a brand that customers can trust and rely on for their material flow requirements," he adds.
As SSI SCHAEFER Malaysia marks its 35th anniversary, Kenn's advice for newcomers to intralogistics is simple: "One must be willing to take on challenges and think outside the box. That's how you build your career."
After 30 years, the company is more than a workplace. "Working at SSI SCHAEFER is like coming home for me."
