SSI SCHAEFER Support | SSI SCHAEFER

We are there for you! 24/7, at any time!

We offer an innovative service portfolio to ensure maximum availability of your systems – from Preventive and Reactive Services to comprehensive Life Cycle Management using the latest technologies. Benefit from: optimum system protection, rapid problem resolution, service life extension and comprehensive security.

SSI Call Center: Our Service Support

If a malfunction occurs with your system, our on-call service is available worldwide up to 24 hours a day, 365 days a year. During the initial telephone call, you will talk to our competent engineers and product managers who can provide you with comprehensive assistance.

You can reach us via individual 24/7 hotline number, via mail, or via online ticketing tool access as per contract agreement.

E-Mail: call.center@ssi-schaefer.com

SSI Webshop: Global Spare Parts Service

As a dedicated business partner, we offer you a comprehensive spare parts service around the clock and from around the world. Our services include processing spare parts orders and deliveries, creating spare parts lists, and compiling spare parts packages and spare parts repairs.

E-Mail: spareparts.global@ssi-schaefer

Service Webshop: Login

SSI eAcademy: Online Training and Qualification

Your facilities and systems depend on correct operation to achieve their full potential and prevent unnecessary downtime. We offer you and your employees the required training directly after commissioning and when needed. The training always concludes with a certificate.

E-Mail: eAcademy@ssi-schaefer.com

SSI eAcademy: Login

Information Security: The SSI Product Security Incident Response Team (PSIRT)

Supporting secure operations when it matters most.
For general security questions, clarification, assessments, documentation, or SSI product related queries, please contact the SSI Security Team through the security support request channel mentioned below.

Support requests: security.support@ssi-schaefer.com

When security incidents occur, every minute counts.
Our experienced security specialists provide support to help you assess risks, contain security incidents, and restore secure operations as quickly and effectively as possible.

Immediate assistance: security.alert@ssi-schaefer.com