24/7 Technical Support

If a malfunction occurs with your system, our on-call service is available worldwide up to 24 hours a day, 365 days a year. During the initial telephone call, you will talk to our competent engineers and product managers who can provide you with comprehensive assistance.

  • One central hotline number (24/7) and our Incident Tracking System (ITS), based on ITIL®-compliant processes including self-service

  • Guaranteed reaction times

  • Call reporting, call monitoring and customer feedbacks

  • Use of worldwide escalation structures

  • Optional: WAMAS® software maintenance and release management