If a malfunction occurs with your system, our on-call service is available worldwide up to 24 hours a day, 365 days a year. During the initial telephone call, you will talk to our competent engineers and product managers who can provide you with comprehensive assistance.
One central hotline number (24/7) and our Ticketing Tool based on ITIL®-compliant processes
Guaranteed reaction times
Call reporting, call monitoring and customer feedbacks
Use of worldwide escalation structures
Optional: WAMAS® software maintenance and release management