Support

Anyone working with highly complex logistics systems needs to be able to rely on the best possible service. Our SSI SCHAEFER support is here for you, 24/7.

SSI Schaefer Maintenance Philosophy

Fully Committed to Your Logistics! Customer Service, Any Time Day or Night!

Maximum system protection, service life extension, fast problem solving, and comprehensive safety: Our services ensure maximum availability of all your systems. You benefit from customized solutions, state-of-the-art technologies, and fast, straightforward assistance from our SSI SCHAEFER Support! SSI SCHAEFER Support: Always there for you!

Call Center: The SSI SCHAEFER Support Team

When your system malfunctions, you need to move fast. That’s why our Support Team offers availability up to 24 hours a day, 365 days a year. Our skilled engineers and product managers provide one-on-one professional guidance over the phone right away.

You can reach our Support Team at your individual central 24/7 hotline number (to be found in the contract), by email, or through your secure, individual access to the SSI SCHAEFER Online Ticketing Tool.

E-Mail: call.center@ssi-schaefer.com
Customer Service & Support CSS

SSI Webshop: Spare Parts Service

Need a spare part? No problem: Our Global Spare Parts Service is always available for you online – whether for processing spare parts orders and deliveries, compiling lists of spare parts, assembling spare parts packages, or repairing spare parts. We’re always there for you, wherever you need us! Send us an email or log into our Service Webshop directly:

E-Mail: spareparts.global@ssi-schaefer
Spare parts service CSS
Login Global Spare Parts Webshop

SSI eAcademy: Online Training for Your Employees

Our SSI SCHAEFER Support team will be happy to assist you whenever you need it! At the same time, we do everything we can to make sure it doesn’t come to a significant system malfunction. In our online courses, we train your employees on maintenance and operational support, right after commissioning or as you need. The goal is to identify sources of error early on and avoid breakdowns, through preventive maintenance.

Want to get started right away? Then discover our course offerings now and register for the SSI eAcademy:

E-Mail: technical.training@ssi-schaefer.com
Warehouse Software Solutions
Login SSI eAcademy

CSS Interactive: Discover Our Customer Service & Support

Choose the support you need for your logistics and create your tailored service package. See what that might look like inside the CSS app!

Link to the CSS Cube
CSS Service Cube
Customer Service & Support Reactive Services

Reactive Maintenance: Problem Solved!

Customer Service & Support Preventive Services

Preventive Maintenance: Optimum System Protection

Vertical Lift Module LogiMat® - Assembly / Maintenance

Life Cycle Management: A Long Life for Your System

Downloads

Want more details? You can learn even more about us and our services, perfect for your company, in our information material.

Customer Service & Support - Brochure

Tailor-made solutions and comprehensive service for your intralogistics.

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WAMAS Maintenance Center - Brochure

The SSI SCHAEFER Computerized Maintenance Management (CMMS) solution for comprehensive system protection and optimum availability.

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SCHAEFER Maintenance Philosophy (SMP) - Brochure

Find out everything you need to know about the extended SSI Resident Maintenance approach for comprehensive maintenance of your system.

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Chapter F: Customer Service & Support – Brochure

Gives you an brief overview of the Customer Service & Support at SSI SCHAEFER in the Chapter F in our main catalogue.

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