Customer Service & Support

SSI SCHAEFER offers you a broad portfolio of services and competent support.

Customer Service & Support

Customer Service & Support

Our service portfolio consits of

Customer Service & Support Reactive Services

We are there for you around the clock. Your system has to operate reliably day and night. That is why our support is available up to 24/7. Schäfer Global Call Management enables you to access our entire range of services and to obtain rapid support when needed. The direct connection via a Virtual Private Network (VPN) enables our technicians to remotely identify and rapidly resolve potential problems.

Our Reactive Services consist of:

  • 24/7 Technical Support

  • Call Out Support

  • SSI Augmented Support

Customer Service & Support Preventive Services

Preventive maintenance is carried out by our specially trained service technicians with the help of a Computerized Maintenance Management System (WAMAS Maintenance Center, formerly SSI CMMS). The WAMAS Maintenance Center is an electronic service portal to efficiently manage and control maintenance and repair work on your system. Big data is a central aspect of Industry 4.0. With the help of the tool relevant data can be stored, consolidated and visualized in order to derive profound conclusions. In addition to the actual maintenance activities, preventive services also include inspections, safety inspections, system monitoring along with training for your employees. You benefit from enhanced system availability through early defect and wear detection.

Our Preventive Services consist of:

  • Maintenance

  • Inspection

  • Safety Inspection

  • Rack Inspection

  • System Monitoring

  • Cyber Security

  • Training and Certification

Vertical Lift Module LogiMat® - Assembly / Maintenance

Maximum performance and availability throughout the entire system life cycle - SSI SCHAEFER offers customized solutions to extend the service life of your system.

Our Life Cycle Management Services consist of:

  • SSI SCHAEFER Maintenance Philosophy - the enhanced SSI Resident Maintenance®

  • Retrofit

  • Global Spare Parts Service

Learn More About the Role of Customer Service & Support in the Warehouse

SSI SCHAEFER offers an innovative service portfolio to ensure maximum availability of all systems – from Preventive and Reactive Services to comprehensive Life Cycle Management using the latest technologies. Discover and learn more about Customer Service & Support in the warehouse in our app "CSS Cube".

Start your virtual-warehouse-tour now!
CSS Service Cube

Customer Service & Support

Innovative service portfolio for maximum availability of all systems

Comprehensive Life Cycle Management & intelligent services for your installation

We are there for you and offer you competent support. Our Service Account Managers flexibly adapt our services to your needs and requirements – wherever and whenever you need them and for every scope.

Digitalization Meets Customer Services

Elie Zita on Digital Customer Services to Ensure Long-term Permanent System Availability.

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Customer Service & Support Reactive Services

Reactive Services

Customer Service & Support Preventive Services

Preventive Services

Vertical Lift Module LogiMat® - Assembly / Maintenance

Life Cycle - Management

HR Campaign Brochure

Warehouse Safety Management

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