We are there for you around the clock. Your system has to operate reliably day and night. That is why our support is available up to 24/7. Schäfer Global Call Management enables you to access our entire range of services and to obtain rapid support when needed. The direct connection via a Virtual Private Network (VPN) enables our technicians to remotely identify and rapidly resolve potential problems.
Our Reactive Services consist of:
24/7 Technical Support
Call Out Support
SSI Augmented Support
Preventive maintenance is carried out by our specially trained service technicians with the help of a Computerized Maintenance Management System (WAMAS Maintenance Center, formerly SSI CMMS). The WAMAS Maintenance Center is an electronic service portal to efficiently manage and control maintenance and repair work on your system. Big data is a central aspect of Industry 4.0. With the help of the tool relevant data can be stored, consolidated and visualized in order to derive profound conclusions. In addition to the actual maintenance activities, preventive services also include inspections, safety inspections, system monitoring along with training for your employees. You benefit from enhanced system availability through early defect and wear detection.
Our Preventive Services consist of:
Training and Certification
Maximum performance and availability throughout the entire system life cycle - SSI SCHAEFER offers customized solutions to extend the service life of your system.
Our Life Cycle Management Services consist of:
SSI SCHAEFER Maintenance Philosophy - the enhanced SSI Resident Maintenance®
Global Spare Parts Service