Reactive Maintenance: Problem Solved!

We’re here for you, around the clock, all year long. With our service options, you will always reach us when you need us.

Customer Service & Support Reactive Services

Here for You Around the Clock

Your system needs to keep running reliably all the time – day and night. So naturally, we’re also available 24/7 with SSI SCHAEFER Support! Because when a problem occurs, you need a rapid response and a straightforward solutions. 

That’s what our reactive maintenance measures offer: Through our Global Call Management, you can access our entire range of services and get support quickly whenever you need it. We get you the help you need through the Remote Support hotline, through our SSI Augmented Support, or by sending our expert technicians right to you. 

Want to learn more about our reactive maintenance services? Let’s talk about your options now – so you’ll know what to do in an emergency. 

Three Effective Services for Your Reactive Maintenance

If a malfunction occurs, we waste no time and are there to support you right away! Depending on your needs, we can provide hotline support, augmented support, or on-site support. You can count on it.

24/7 Technical Support

If your system malfunctions, our on-call service is available up to 24 hours a day, 365 days a year, worldwide. Our skilled engineers and product managers provide comprehensive guidance over the phone right away. 

Your benefits: 

  • Individual central hotline number (24/7) and our Information Technology Infrastructure Library (ITIL)-compliant ticketing tool 

  • Short response times guaranteed (contractual agreement)

  • Call reporting, call monitoring, and feedback options 

  • Use of global escalation structures 

  • Optionally: WAMAS Software Maintenance and Release Management 

Is your system experiencing a malfunction? We provide quick and efficient support!

Watch our video and discover how you can benefit from our 24/7 service, including our transparent ticketing tool.

Call Out Support

If a malfunction occurs that can’t be resolved over the phone or through remote service, our technicians will assist you on site! With more than 90 SSI SCHAEFER service points worldwide, the right professional is always nearby. 

Your benefits: 

Visited Maintenance: Service you can count on!

With the help of our Remote Support, many problems can be solved directly. If not, our professionals are already on their way to you. See for yourself!

SSI Augmented Support

The service of the future! SSI Augmented Support is the first multifunctional mobile real-time video communication system and provides everything needed for efficient maintenance and repair work. Live transmission, as well as voice and video support, allow faults to be identified immediately and rectified without delay. 

Your benefits:  

  • Direct connection with SSI SCHAEFER Service via cell phone, tablet, or AR glasses 

  • Real-time analysis and immediate troubleshooting 

  • Fast, efficient, cost-effective problem solving 

Support 4.0: The Next Generation of Reactive Maintenance

With the help of smart technologies and a wide range of communication options, our SSI Augmented Support takes your system availability to the next level. See for yourself!

Customer Service & Support Preventive Services

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