Intralogistics is all about complex, long-term relationships with multiple personal contacts at every stage, from warehouse layout design to implementation to lifetime service. To achieve operational efficiency, maximum availability and rapid response are essential. Service providers in all industries consider their top priority to be making customers' everyday lives easier. The standard service package for intralogistics includes 24/7 technical support, call out support, preventive maintenance, reactive support and a long list of other services. With the introduction of Industry 4.0 and also remote tools, such as SSI Augmented Support, communication became clearer and respond times became shorter.