WAMAS Lifecycle

WAMAS Lifecycle – Support & Security for Your Intralogistics Software

WAMAS Lifecycle is a holistic software support and security concept from SSI SCHAEFER that accompanies the entire lifecycle of your intralogistics solution – technologically, economically, and legally secured.  

A system as a whole is only as strong as its software solution. So if the software is stable, scalable and future-proof, the system will offer reliable performance, maximum utilization and operational security for decades, even in the face of increasing complexity or automation. The end-to-end WAMAS Lifecycle approach from SSI SCHAEFER gets it done. Working with transparency and foresight, we keep tabs on your software throughout the entire lifecycle, always ensuring that your software not only stays up and running smoothly but also delivers stable performance, maximum security and non-stop reliability for decades to come.  
 

Triple Security for Your Investment

When you choose WAMAS Lifecycle, you’re safeguarding your investment in the digital transformation of your warehouse for the coming decades – that’s how warehouse management works when it’s geared toward the future. A carefully considered, holistic concept protects your investment throughout the entire lifecycle, factors in business, technological and legal requirements, and creates predictability and stability for decades. 

And you get to decide whether to use individual service modules or the complete package, based entirely on your needs. We’re there with you every step of the way with designated contacts, transparent processes and tailored solutions for your rock-solid software solution. 
 

Security of Investment

• Future-proof warehouse logistics software focused on stability, scalability and long-term maintainability

• Full legal transparency and certainty at all system levels based on established governance structures, certified security processes and consistent documentation 

Cybersecurity

• Meets the highest IT security standards for warehouse software 

• Continuous monitoring and enhancement of warehouse software in collaboration with the SSI SCHAEFER Security Board 

• Proactive threat analysis and rapid response mechanisms guarantee that your intralogistics software is stable, secure and ready to do its job – even under extreme conditions 

Technological Security

• Long-term upgrades: The system architecture of your intralogistics software can be upgraded on a long-term basis 

• Decades of efficiency: Rock-solid performance and efficiency for decades thanks to regular updates, new features, ongoing innovation 

• No system discontinuities or investment losses 

Three Support Phases – Full, Standard and Individual

Our commitment to you covers the full lifecycle of your warehouse software. With the WAMAS Lifecycle, we offer a clearly structured, transparent and effective support strategy that delivers ongoing maintenance, enhancements and optimizations for our core software solutions in the WAMAS portfolio. 

Customers benefit from extended support periods, a comprehensive portfolio of services and systematic intralogistics software updates that keep their software cutting edge, secure and performing its best for years. 

We structure our support in three phases – full support, standard support and individual support – for maximum transparency, predictable maintenance cycles and long-term operational security for your entire intralogistics infrastructure. 

Full Support Phase

Full support is our forward-looking service package for customers who opt for the latest generation of our software. 

• Starts with software go-live 

• All-inclusive technical and functional support 

• Includes regular patches for the WAMAS application and underlying server system 

• Key feature: a single major upgrade can extend the full support phase 

• Once the full support phase has expired, standard support begins 

Standard Support Phase

• Technical support and system maintenance 

• No more WAMAS application patching, but high stability continues 
   

Individual Support Phase

• Once standard support has ended, SSI SCHAEFER continues to offer software support tailored to individual customer needs

Modular & Flexible: Clever Modules for Maximum Performance

WAMAS Lifecycle support modules guarantee that your intralogistics software continues to perform its best throughout the entire lifecycle. In other words, you benefit from predictable maintenance, proactive development and reliable performance that you can build on to future-proof your intralogistics software for decades to come. Plus, you can combine the modules as needed by opting for individual service components or the complete package. 

WAMAS Application Patching

Maximum security thanks to proactive security updates 

• Regular WAMAS updates, available several times a year 

• Patches and bug fixes for productive version of WAMAS  

• IT security-critical hot fixes  

Technical Support

• Central 24/7 hotline 

• Global support organization 

• First, second and third level support 

• Guaranteed response times 

• Intelligent ticketing system with personalized self-service portal

System Patching

Installation of third-party software patches: 

• Operating system and database  

• Firmware (server, storage, switches, etc.) 

• Virtual machines (VMs) 

Technology Upgrades

Upgrades to the latest versions of the operating system and database are fully covered during the full support phase, including replacement of the server hardware if needed. This ensures your system landscape is up to date with the latest technology. 

We keep tabs on your warehouse logistics software throughout the entire lifecycle, from the implementation to ongoing updates, and from application and system patching to major upgrades and tailored support. This makes your software a reliable, efficient and predictable investment that works seamlessly with your hardware, automation technology and IT infrastructure across the decades.