If a malfunction occurs in your facility or system from SSI SCHAEFER, our on-call service is available 24 hours a day, 365 days a year. During the initial telephone call you will talk to our competent engineers and product managers who can provide you with comprehensive advice:

  • Central hotline number (24/7) and “ITS” ticket tool

  • Guaranteed response times

  • Call-monitoring and customer feedback

  • Call-reporting

  • Use of worldwide escalation structures