24/7 Technical Support

If your system malfunctions, our on-call service is available up to 24 hours a day, 365 days a year, worldwide. Our skilled engineers and product managers provide comprehensive guidance over the phone right away. 

Your benefits: 

• Individual central hotline number (24/7) and our Information Technology Infrastructure Library (ITIL)-compliant ticketing tool 

• Short response times guaranteed (contractual agreement)

• Call reporting, call monitoring, and feedback options 

• Use of global escalation structures 

• Optionally: WAMAS Software Maintenance and Release Management