If you require on-site assistance from our technicians because a fault cannot be rectified over the telephone or via remote access, SSI SCHAEFER will be there to assist you within a guaranteed short response period. We have many service engineers across all our divisions in order to ensure this. Furthermore, we maintain more than 90 service locations worldwide. Our in-house fault rectification is carried out rapidly and efficiently, and complies with specifically defined escalation mechanisms. Comprehensive reports document every call-out and ensure the necessary transparency required.
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