Customer Service & Support

Preventive maintenance

Preventive maintenance enhances your system availability through early defect and wear detection

Preventive maintenance by certified service technicians

In addition to the actual maintenance work, our preventive maintenance services also include inspections and safety assessments. SSI SCHAEFER’s trained service technicians carry out the preventive maintenance using a computer-supported maintenance management system (CMMS).

Benefits at a glance:

  • Increased system availability through early defect and wear detection

  • Preventive maintenance by qualified personnel at fixed prices

  • Fault rectification and calibration work carried out as part of the maintenance

  • Wearing parts are replaced during the course of the maintenance work

ELEMENTS OF PREVENTIVE MAINTENANCE

Maintenance

The maintenance  that is completed by our technicians includes both a visual and acoustic assessments along with any other activities that they feel are necessary to maintain the specified conditions of you systems SSI SCHAEFER carries out the maintenance with experienced and certified service technicians. You benefit from:

  • Enhanced system availability through early defect and wear detection

  • Fault rectification and calibration work carried out as part of the maintenance work


Inspection

The inspection activities include both visual and acoustic assessments along with any other recommended activities that our technicians feel are necessary to maintain the specified condition of your systems. You benefit from:

  • Documentation of the current state of the system in the inspection report

  • Regular inspections by qualified personnel at fixed prices

  • Increased system availability through early defect and wear detection

  • After the inspection has been carried out, you receive a detailed status report for your system


Safety inspection

Operators in the European Union must carry out a safety inspection at least once per year in order to verify the safe condition of the system in accordance with country-specific directives such as EN 528. You benefit from:

  • Proof that all personal protection devices function correctly and are effective

  • Reduced costs as no additional inspections by a separate authority are required

  • Less administrative overhead and production restrictions as the inspection and maintenance are carried out together

The Computerized Maintenance Management System (CMMS) is the computer-supported system from SSI SCHAEFER that is used to efficiently manage and steer maintenance and repair work on your system. CMMS optimizes and documents the maintenance activities. In the process, it significantly enhances maintenance efficiency and also safeguards the operation of your system.

All of the benefits of optimized maintenance management in one system:

  • Paperless processes

  • Electronic documentation of the maintenance activities

  • Practical hand-scanner for technicians, enabling detailed documentation of the maintenance work for every component in the system

  • Effective organization of the maintenance work


The CMMS includes access to the online service portal, barcodes for every system component, a hand-scanner for the technicians along with CMMS training and set-up. This system is utilized for preventive maintenance, repairs and also as part of the SSI Resident Maintenance® SSI SCHAEFER’s comprehensive system service.

The comprehensive maintenance and repair history is available around the clock at the press of a button. The service reports are generated automatically and provide detailed records of presence and maintenance times via barcode scanning. Technical documentation and maintenance instructions are available at all times. This solution enhances the quality of your maintenance and repairs, safeguarding the long service life of your system. The spare parts used are also detailed in the report and can be easily re-ordered via the web shop in the service portal.

 

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