Customer Service & Support

Customer service and support the way you want it

At SSI SCHAEFER, we understand that the availability of your systems and rapid reactions when service is required are critical when operating a complex logistics system. To help ensure that our customers operations are as efficient as possible, we offer a broad variety of support services. These range from support for mechatronic and software components, modernization and also a full range of  preventive maintenance for fully automated logistics systems.

In order to meet the market’s rising needs, SSI SCHAEFER has combined this expertise into one single corporate division: Customer Service & Support (CSS). This division provides integrated services, which are tailored to the customers’ needs. Every aspect of technical support, technician availability, system monitoring, inspection, maintenance, on-site service, spare parts service, consulting and training and technician availability is covered.

Modernization for enhanced performance

The warehouse is the heart of modern logistics structures. However, the technology utilized in the warehouses becomes obsolete after 7 to 15 years. This can result in higher operating and process costs, a lack of flexibility, and declining competitiveness. That is why there is rising demand for warehousing modernization in the market.

Retrofitting projects are a rapid and cost-effective means of upgrading your logistics to a cutting-edge solution while remaining operational. In comparison to purchasing a new system, retrofitting is a more cost-effective way or enhancing productivity. Modernizing automated warehouses creates potential improvements of up to 30%.